All your Derlot Shop Questions Answered.

  • When will my order ship?

    This varies depending on shipping location. For small orders within Australia please allow for 10-12 days.

    International orders can take around 30-35 days.

  • How do I track my order?

    For a tracking number please contact us directly at contact@derlotgroup.com and we will assist you as soon as possible.

  • What is the shop currency?

    The Derlot store operates in AUD. If you are an international visitor you may need to use an exchange rate website to check price for your currency.

  • Do you ship outside of Australia?

    Yes, we do ship outside Australia. We have factories worldwide and operate within Australia and Internationally. Please expect longer lead times.

  • Can I get other colours not listed on product page?

    Certainly, please provide the item number of the product and list the desired finish, our team will be able to reply with whether the finish is achievable.

  • What is the return policy?

    It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.